PRIVACY POLICY

WHO WE ARE

RouzeIQ is a Deal Intelligence platform with AI sales coaching, operated by Rouze LLC. This policy describes how we handle information when you use our platform at rouzeiq.ai.

For privacy questions, contact us at team@rouze.ai.

WHAT DATA WE COLLECT

Account Information. When you create an account, we collect your email address. Sign-in is passwordless: we send a magic link to your email; we do not store passwords. We may also collect your name and company name when you provide them during onboarding or in your profile.

Competitor Data. You provide competitor names, websites, and career page URLs. Our system then collects publicly available information about those competitors from news sources, job boards, review sites, and public web pages.

Usage Analytics. We collect data about how you interact with RouzeIQ, including pages visited, features used, Godwyn coaching sessions, deal outcomes logged, and general usage patterns. This helps us improve the product.

Call Transcription (Godwyn Live). When you arm a Godwyn Live session, a meeting bot named "Godwyn AI Notetaker" visibly joins your call and the conversation is transcribed in real time. Transcripts may include speech from other meeting participants. You acknowledge at signup that you will inform participants their call is being transcribed; you are responsible for complying with recording and consent laws in your jurisdiction. Transcripts are used only to deliver coaching to the account user and to log the session for your later review. They are not shared with other RouzeIQ customers.

Payment Information. When you subscribe, payment details (credit card numbers, billing address) are collected and processed directly by Stripe. We do not store your full card number on our servers.

Device and Browser Data. We collect standard technical information such as your IP address, browser type, operating system, and device type through server logs and analytics tools.

HOW WE USE YOUR DATA

• Provide the Service. Deliver competitor signals, generate AI-powered deal briefings, run Godwyn coaching sessions, and send daily email digests.
• Improve the Product. Analyze usage patterns to improve features, fix bugs, and build new capabilities. We may use aggregated, anonymized data to improve our AI models.
• Communicate with You. Send account-related emails (daily briefings, password resets, billing receipts) and occasional product updates. You can opt out of non-essential emails at any time.
• Process Payments. Manage your subscription, process charges, and handle billing inquiries through our payment processor.
• Security. Detect and prevent fraud, abuse, and unauthorized access to your account.

THIRD-PARTY SERVICES

We use the following third-party services to operate RouzeIQ:

• Stripe. Payment processing. Stripe handles all credit card data and is PCI-DSS Level 1 certified. Stripe Privacy Policy
• Third-Party AI Services. Power our AI features including signal analysis, Godwyn coaching, battlecard generation, and email briefing summaries. We send competitor signal data, deal context, and (during Godwyn Live sessions) live conversation content to third-party AI services for processing. We select vendors whose commercial agreements do not authorize training on customer content.
• Third-Party Analytics Services. Website analytics to understand how users interact with RouzeIQ. You can opt out using browser extensions or privacy settings.
• Gmail SMTP. Transactional email delivery for daily briefings, account notifications, and password resets.
• Third-Party Meeting and Transcription Services. When you use Godwyn Live, a meeting bot joins your call and conversation audio is transcribed in real time.
• CRM Integrations. If you connect your CRM, we access and store deal and opportunity data you authorize via OAuth.

Each third-party service operates under its own privacy policy. We select partners who maintain strong security and privacy standards.

COOKIES

RouzeIQ uses cookies and local storage for the following purposes:

• Authentication. A JSON Web Token (JWT) stored in local storage keeps you logged in across sessions.
• Preferences. We store your onboarding status and UI preferences locally.
• Analytics. Third-party analytics cookies help us understand usage patterns.

You can clear cookies and local storage through your browser settings. Doing so will require you to log in again.

DATA SECURITY

We take reasonable measures to protect your data:

• All data in transit is encrypted via TLS/SSL (HTTPS).
• Passwords are hashed using industry-standard algorithms and never stored in plain text.
• Database access is restricted to authenticated application services.
• Our servers are hosted on secured infrastructure with regular security updates.
• API endpoints require JWT authentication for all user-specific operations.

No system is perfectly secure. If we discover a data breach that affects your personal information, we will notify you promptly via email.

DATA RETENTION

We retain your data for as long as your account is active. Specifically:

• Account data. Retained while your account exists. Deleted within 30 days of account deletion request.
• Competitor signals. Retained for the life of your account to provide historical intelligence and trend analysis.
• Godwyn session logs. Retained for 12 months for coaching improvement, then automatically purged.
• Call transcripts (Godwyn Live). Retained for 12 months for your session history and review, then automatically purged.
• Payment records. Retained as required by tax and financial regulations (typically 7 years).
• Server logs. Retained for 90 days for security and debugging purposes.

YOUR RIGHTS

You have the following rights regarding your data:

• Access. Request a copy of all personal data we hold about you.
• Correction. Update or correct inaccurate information in your account.
• Deletion. Request deletion of your account and associated data. Some data may be retained as required by law.
• Opt Out. Unsubscribe from non-essential communications at any time.

To exercise any of these rights, email team@rouze.ai. We will respond within 30 days.

CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information. RouzeIQ does not sell your personal information.
• The right to non-discrimination for exercising your privacy rights.

To make a CCPA request, email team@rouze.ai with the subject line "CCPA Request."

EUROPEAN USERS (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis. We process your data based on contractual necessity (providing the service you signed up for), legitimate interest (improving our product), and consent (marketing communications).
• Right to object. You can object to processing based on legitimate interest.
• Supervisory authority. You have the right to file a complaint with your local data protection authority.

For GDPR inquiries, contact team@rouze.ai.

CHILDREN

RouzeIQ is a business product designed for sales professionals. We do not knowingly collect data from anyone under 16. If we learn that we have collected personal information from a child, we will delete it promptly.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on the platform. Your continued use of RouzeIQ after changes take effect constitutes acceptance of the updated policy.

CONTACT US

If you have questions about this privacy policy or how we handle your data:

Rouze LLC
Email: team@rouze.ai
Website: rouzeiq.ai